All the Goods offered in the KARENARCANJO.COM store are new and handmade.
The Customer has the right to withdraw from the Sales Contract without giving any reason within 14 days from the date of receipt of the Goods. The
condition for the return to be considered is to make a declaration of withdrawal from the concluded Sales Contract and send the purchased Goods (unused
and clean, in original packaging with a tag) and the attached form of withdrawal to the address of the Store within 14 days from the date of receipt of the
Goods.
The declaration can be made using the Return Form:
Withdrawal form
Return of the Products may be made by courier or the parcel services of the Polish Post Office at the Customer’s expense to the address:
KA Sp. z o.o.
ul.Olsztyńska 2/7
11-130 Orneta.
The right of withdrawal from the Contract concluded by the Customer does not pertain to Contracts for a Product manufactured according to the Customer’s
specifications or serving to satisfy the Customer’s individual needs.
The Seller shall return to the Customer the equivalent of the price of the Product and the one-time cost of delivery charge to the Customer up to the amount
of the cheapest delivery charge in the offer of the Seller (i.e. DPD courier) (the cost of the delivery originally incurred during the purchasing of the delivery of
the Product from the Store to the Customer). For the avoidance of doubt, the Seller does not return the cost of sending the Product back to the Seller.
The Seller shall not cover the cost of returning the Product by cash on delivery sent by the Customer. When choosing cash on delivery as the method for
returning the Product, the Seller has the right to charge the Customer for any costs incurred as a result.
The Seller shall immediately, not later than within 14 days (counting from the day following the delivery of the order) from the date of receipt of the
Customer’s return form and delivery of the returned Product to the Seller, refund the Product’s purchase price to the Customer using the same method of
payment as used by the Customer (in the case of payment by credit card, the payment will be refunded to the same credit card). The Seller may withhold
the funds in the indicated period until the returned Product is delivered to the Seller.
The above rules shall apply to Customers from and outside the European Union. Customers from outside of the European Union are required to complete a
customs declaration and clearly indicate in it that the shipment relates to the return of goods. The customs clearance card and invoice should agree as to
value and currency, and be attached to the package marked as return.
Any item purchased in the Store may be complained about in compliance with the relevant time limits and terms of complaint if it has defects constituting its
non-compliance with the Sales Contract. A complaint may be lodged by sending the Goods together with the aforementioned form to the address: KAREN
ARCANJO, Olsztyńska 2/7, 11-130 Orneta. The Customer shall be informed about the manner of processing the complaint within 14 days from the date of
receipt by the Store of the courier parcel containing the Goods complained about.
In the case of a positive resolution of the complaint, the Store will send to the Customer a full-value product (repaired or new) within 14 days, and if this
proves impossible, the Store will return the full amount of the price paid for the Goods.
If the complaint is not accepted, the Goods will be sent back with an opinion that the complaint is not justified. If the Customer finds damage to the Goods
during transport, the Customer is obliged to draw up a damage protocol in the presence of the courier. Complaints arising from damage to the Goods during
transport will be considered on the basis of the damage protocol drawn up by the Customer and the courier. The Customer in the event of damage, in
particular: (damage resulting from the Customer’s fault or as a result of fortuitous events during use, in particular mechanical damage), is requested to
contact the store. The company contacting the Customer will inform them of the possible costs of repair. The store has the right to refuse the acceptance of
damaged returned Goods, or Goods that are being returned after the permissible time limit or the delivery of Goods that are of an incomplete value, i.e.
defective.
Delivery
Subject to paragraph 2 below, the order completion date after purchase in the Store, indicated in the confirmation of acceptance of the order for execution,
is the most probable time during which the order will be completed. In exceptional situations, the time of order fulfilment is confirmed by an employee of the
Store via e-mail.
The total and maximum order fulfilment time in the Store should not exceed 7 business days.
The customer can use one of three forms of online prepayment:
- tpay.com
- PayPal
- ordinary Internet bank transfer
Payment with the option of cash on delivery, i.e. the Customer is obliged to make payment upon receipt of the parcel using the payment method available
from the carrier making the delivery.
The processing of the order is commenced once the payment is credited to the Store’s account. In the case of a payment card, the fulfilment of the order
will begin after positive authorisation of the card.
If cash on delivery is selected, the order is fulfilled after making a purchase in the store. Products are delivered to the indicated address in the territory of
the Republic of Poland by the company DPD and outside the territory of the Republic of Poland by the Polish Postal Service.
Charges for delivery of products are given in the process of placing the order. The expected delivery time in the territory of the Republic of Poland is 1 to 3
working days from the day of sending the parcel. When collecting the parcel delivered by the courier, the Customer should carefully check the content of the parcel, the condition of the outer packaging and the condition of the ordered Goods in his presence. In the case of damage to the parcel, the Customer should draw up a damage protocol with the courier in two identical copies signed by the Customer and the courier