All the Goods offered in the KARENARCANJO.COM store are new and handmade.

The Customer has the right to withdraw from the Sales Contract without giving any reason within 14 days from the date of receipt of the Goods. The condition for the return to be considered is to make a declaration of withdrawal from the concluded Sales Contract and send the purchased Goods (unused and clean, in original packaging with a tag) and the attached form of withdrawal to the address of the Store within 14 days from the date of receipt of the Goods.

The declaration can be made using the Return Form:

Withdrawal form

Return of the Products may be made by courier or the parcel services of the Polish Post Office at the Customer’s expense to the address: 

Karen Arcanjo , ul.Olsztyńska 2/7 , 11-130 Orneta.

The Seller shall return to the Customer the equivalent of the price of the Product and the one-time cost of delivery charge to the Customer up to the amount of the cheapest delivery charge in the offer of the Seller (i.e. DPD courier) (the cost of the delivery originally incurred during the purchasing of the delivery of the Product from the Store to the Customer). For the avoidance of doubt, the Seller does not return the cost of sending the Product back to the Seller.

The Seller shall not cover the cost of returning the Product by cash on delivery sent by the

Customer. When choosing cash on delivery as the method for returning the Product, the Seller

has the right to charge the Customer for any costs incurred as a result.

The money will be sent back to the account number provided by the Customer within a maximum of 14 days of receipt of the Goods by the store. If the payment was made using a payment card, the refund will be made to the same card. The store, as a seller, is liable to a Customer who is a consumer within the meaning of Article 221 of the Civil Code for non-compliance of the Goods purchased by the Customer with the Sales Contract, to the extent specified in the Act on Specific Terms and Conditions of Consumer Sale and Amendments to the Polish Civil Code of 27 July 2002.

Any item purchased in the Store may be complained about in compliance with the relevant time limits and terms of complaint if it has defects constituting its non-compliance with the Sales Contract. A complaint may be lodged by sending the Goods together with the aforementioned form to the address: KAREN ARCANJO, Olsztyńska 2/7, 11-130 Orneta. The Customer shall be informed about the manner of processing the complaint within 14 days from the date of receipt by the Store of the courier parcel containing the Goods complained about.

In the case of a positive resolution of the complaint, the Store will send to the Customer a full-value product (repaired or new) within 14 days, and if this proves impossible, the Store will return the full amount of the price paid for the Goods.

If the complaint is not accepted, the Goods will be sent back with an opinion that the complaint is not justified. If the Customer finds damage to the Goods during transport, the Customer is obliged to draw up a damage protocol in the presence of the courier. Complaints arising from damage to the Goods during transport will be considered on the basis of the damage protocol drawn up by the Customer and the courier. The Customer in the event of damage, in particular: (damage resulting from the Customer’s fault or as a result of fortuitous events during use, in particular mechanical damage), is requested to contact the store. The company contacting the Customer will inform them of the possible costs of repair. The store has the right to refuse the acceptance of damaged returned Goods, or Goods that are being returned after the permissible time limit or the delivery of Goods that are of an incomplete value, i.e. defective.


Subject to paragraph 2 below, the order completion date after purchase in the Store, indicated in the confirmation of acceptance of the order for execution, is the most probable time during which the order will be completed. In exceptional situations, the time of order fulfilment is confirmed by an employee of the Store via e-mail.

The total and maximum order fulfilment time in the Store should not exceed 7 business days.

The customer can use one of three forms of online prepayment: 


-ordinary Internet bank transfer

Payment with the option of cash on delivery, i.e. the Customer is obliged to make payment upon receipt of the parcel using the payment method available from the carrier making the delivery.

The processing of the order is commenced once the payment is credited to the Store’s account. In the case of a payment card, the fulfilment of the order will begin after positive authorisation of the card.

If cash on delivery is selected, the order is fulfilled after making a purchase in the store. Products are delivered to the indicated address in the territory of the Republic of Poland by the company DPD and outside the territory of the Republic of Poland by the Polish Postal Service.

Charges for delivery of products are given in the process of placing the order. The expected delivery time in the territory of the Republic of Poland is 1 to 3 working days from the day of sending the parcel.

When collecting the parcel delivered by the courier, the Customer should carefully check the content of the parcel, the condition of the outer packaging and the condition of the ordered Goods in his presence. In the case of damage to the parcel, the Customer should draw up a damage protocol with the courier in two identical copies signed by the Customer and the courier.

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